Online Commerce Terms & Conditions

In addition to other terms and conditions, our online commerce is governed by below terms and conditions- please be encouraged to read these terms and conditions carefully before ordering through our online store. Please note that these terms and conditions do not affect any of your statutory rights. However, it is important to be understood by you that by ordering any of our products or services online you agree to be bound by these terms and conditions and also by details of product on “View Details”. You are recommended to print a copy of these terms and conditions for future reference.


1. ABOUT US

www.innovaxl.com
is owned by innovation Excellence Inc. USA and we trade in various countries through licensed companies in those countries governed by related laws and regulations as applicable in those countries as applicable ecommerce practices globally.


2. WEBSITE ACCESS

For the terms relating to the use of the website (including our intellectual property and trademark rights) and our privacy policy please refer to our other terms and conditions as posted on website. Time to time we may notify changes on website.


3. ABOUT YOU

By placing an order through this Site you warrant that:

  1. You are legally capable of entering into binding contracts; and
  2. You are at least 18 years old.

4. THE CONTRACT BETWEEN YOU AND US

A legally binding contract will be formed between us when you have confirmed to us that you wish to proceed with the purchase of one or more products and services, We have confirmed to you that we will sell the product(s) to you and we have received payment of the price and any additional amount as listed on online store against product(s)

When your order has been completed you will receive confirmation of the product(s) ordered, the price paid, the estimated delivery date and your allocated order number. Once purchase order is made and price paid, any amendment to the order needs to be handled by writing to us at admin@innovaxl.com. By writing to us the mail for amendment does not mean that your amendment can be handled as you wish to amend although full support to such request will be extended by our team.

We might decline your amendment request without obligation of telling you the reason for rejection of requested amendment.


5. PRICING AND AVAILABILITY

We will wherever possible list information on the website and on each Product information page, relating to the availability of Products. Except for the information we provide on a product information page or elsewhere on the website we cannot be more specific about product availability. On certain products where we are unable to list the price, you are welcome to send us "enquiry" by pressing relevant “send enquiry” button.

As we process your order you will receive a prompt response from us if the Product you wish to order is no longer available. We may offer you the opportunity to purchase a product of at least equivalent specification and value to the one you have attempted to order. This will not happen if the product you are trying to order is temporarily out of stock—we might inform you of possible delay in making product available.

We attempt to maintain a good quality working supply chain behind each product. We will normally verify prices as part of our order processing procedures so that, where a product’s correct price is less than our stated price, we will charge you the lower amount and send you the product. However, we are under no obligation to sell the Product to you at the incorrect lower price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as being incorrect. If the correct price of the Product is higher than the price stated on the Site we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection. Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.

What is included in price and not included in price is listed on view details page—please be recommended to always read view details of product before buying. You can always print a copy of view details page


6. PAYMENT

We use 2checkout.com for processing payment using credit cards, debit cards or any other methods used by 2checkout.com for processing payments. Please be advised to read such payment terms and conditions on www.2checkout.com

Your details regarding financial transactions are moving in encrypted secured format meaning that your information pertaining to financial transactions are secured

If you have any questions or concerns about this method of payment please contact us on admin@innovaxl.com


7. LOGISTICS AND DELIVERY

Many products listed to buy include shipping charges. For some products we are not able to include logistics charge. If you buy such product without logistics included, you will be contacted immediately to pay additional logistics charges and we will agree logistics activities separately


8. CANCELLATION, RETURN AND REFUND

Please not that we don’t encourage cancellation, return and refund. So kindly ensure that you have understood that no request for return, refund and cancellation will be encouraged. However if you have bought the product and made payment and we are not able to service you or supply the product, we shall refund full amount paid. This has to be handled by writing mail toadmin@innovaXL.com.Such payment attributed due our service failure will be made through mutually agreed payment back method.


9. ELECTRONIC COMMUNICATION

Applicable laws require that some of the information or communications we send to you should be in writing. When you visit this website or send emails to us you are communicating with us electronically. We may communicate with you by email or by posting notices on the website. For contractual purposes, you agree to this means of electronic communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


10. OUR LIABILITY

We warrant to you that any Product(s) purchased from us through the website is of satisfactory quality.

Our liability in connection with any product(s) purchased through our website is strictly limited to the purchase price of the Product(s)/Service(s). This does not include or limit in any way our liability:

  1. For death or personal injury caused by our negligence;
  2. Under applicable Consumer Protection Act
  3. For fraud or fraudulent misrepresentation; or
  4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.


11. NOTICES

All notices given by you to us must be given to us in writing by email to admin@innovaxl.com as document attached in non-editable format, say PDF format. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the website, 48 hours after an e-mail is sent; in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee with read receipt tagged. Please note that any such notice from you should mention unique transaction, payment number, payment details and proof of payment—in absence of full transaction details and in absence of proof of online business conducted, we will consider your notice null and void and we are not even obliged to send a response back. If we receive notification from anyone not identified as customers in our system we shall ignore notice without an obligation of any response from us. For online commerce, please be advised that any notice served should only pertain to failure of our service or product delivery.


12. TRANSFER OF RIGHTS AND OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.


13. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  1. Strikes, lock-outs or other industrial action.
  2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  3. Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other Natural disaster
  4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  5. Impossibility of the use of public or private telecommunications networks.
  6. The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.


14. WAIVER

If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 11 above.


15. SEVERABILITY

If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


16. ENTIRE AGREEMENT

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.


17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Product(s )from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Product(s)/services.


18. PRIVACY POLICY

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with our privacy policy as detailed below.

What information we may collect and for what purpose

We may generally collect the following information and process based on below guidelines

Name
Contact information including email address, phone and address
This information is required to provide a better service and knowing our customer better, internal record keeping of service and transactions

Extent of Information use
We will not use any information collected for purposes of a service visit or transaction for any future marketing purpose unless agreed separately either in writing or verbally. We do not sell, trade or otherwise transfer to outside parties your personal and identifiable information. Any personal and identifiable information transferred to trusted third parties is for purely to conduct business and these 3rd parties will protect and respect the policy same way we do.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


19. LAW AND JURISDICTION

Contracts for the purchase of product(s)/services through this website will be governed by USA Laws. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of United States of America